9th April 2020
COVID-19 has brought unprecedented times for companies across the globe. In view of the ever-growing challenges, organisations are being forced to take extraordinary decisions to ensure business continuity in different locations while safeguarding the well-being of employees and delivering safe and reliable operations. At HVPD, our number one priority is always the safety, health, and well-being of our employees, suppliers and customers.
Our thoughts and compassion are with those who have been personally affected by this virus, either directly or indirectly, and we are doing all we can as a business to contain the spread of COVID-19 to keep our teams, our customers and everyone involved in our business safe.
Our customers play a key role in maintaining critical infrastructure to keep vital services running with no interruption and we are committed to operating as close to normal as we can. We will continue to provide support whilst taking appropriate action to mitigate any risks to our employees, suppliers, customers and the public. Our offices in both the UK and overseas are strictly following the UK and country-specific guidelines and the steps we have taken include:
- Unless absolutely necessary, all employees are working from home. Our teams are adaptable and well-equipped to support enquiries, create quotes, fulfil existing contractual requirements, equipment aftercare and asset management support remotely. With offices in the UK and across the globe, we are set-up to work in this way under normal circumstances and as such this side of the business is somewhat business as usual. Working from home for an extended period of time comes with challenges and the well-being of our employees is paramount. As such we have provided advice to all our colleagues in how best to manage their mental well-being during this time, and offer them all ongoing support. With the fantastic on-line technology platforms available to us these days we are able to meet face-to-face as a team and with our customers remotely.
- Where employees are required to leave home to undertake essential work activities, we will continue to do this following strict hygiene and social distancing measures. Risk assessments have been completed and control measures implemented. On-site service work is under evaluation, and we are focussed on supporting our customers with their key priorities. If the work is deemed key and critical, will we evaluate attendance and comply with national and local guidance. Please feel free to contact us to discuss your specific needs. Some less critical activities may be delayed as we prioritise during the restrictions and we are working with customers to minimise inconvenience and identify mitigations.
- We hold sufficient product stock to meet current and future demand and our supply chain is strong. Our shipping and logistics team is continuing to despatch orders, in accordance with safe guidelines, domestically and overseas. There may be some delays to our service team attending site to train, install and commission equipment but we are working effortlessly with remote support to offer guidance to customers who have upcoming planned outages. We have rescheduled training courses taking part in our training facility and overseas and have offered delegates alternative dates later in the year. At this time we are in a position to deliver training courses via WebEx, Skype and Microsoft Teams. Additionally we are delivering individually tailored distance learning courses to customers and their staff who would like to learn more about PD and asset management during this quieter period. Please contact us if this is something you would like to participate in.
We are closely monitoring advice given by the government and the World Health Organisation which will inform all our future actions. Stability in energy infrastructure is vital during a crisis and we understand the importance of the part we play in this.
We would like to thank everyone for their continued support and for working as one at this difficult time.
Click here to view our current workplace Coronavirus Risk Assessment – Updated on 08.06.2020
